Take charge of your business!
Breakout sessions for you and your employees
Fri. April 21, 8 AM
8 am Register/Continental Breakfast
8:30- 10 am
Communications
Up * down * across
Communicating Up, Down and Across an Organization is really about taking a look at the different types, purposes and expectations of communication in addition to considering personal preferences, how to effectively confirm understanding and brainstorming what to do when communication breaks down. It’s a session that will help with all aspects of your life, not just at the office.
10- 11:30 am
Customer service
How hard is it to be your customer?
How hard is it to be your customer? Probably harder than you realize! Journey mapping is the key to understanding why you're losing customers and where your investment in customer experience can be best spent to produce the greatest loyalty. In this hands-on workshop, you'll create a journey map based on a hypothetical scenario and walk through the step-by-step process, including identifying "moments of truth." You'll leave with an improvement action plan and everything you need to conduct a journey mapping workshop in your own organization.
11:30 am Box Lunch
eat here/to-go
McKenna Crossing
13180 Shepherd’s Path
Prior Lake
Speakers:
Corky Stremel is a Consultant with Pivotal Advisors, a national Sales Management Consulting firm in Prior Lake. She’s been involved in leadership training for 15 years and her passion is around the warm-fuzzy side of leadership training. Corky loves helping people communicate better, coach better and utilize our differences to create a positive impact on organizations.
Nicole Newton is a lead consultant at the Heart of the Customer. Her passions include leading customer experience improvement efforts, infusing the voice of the customer into decision-making and strategy, and improving every employee’s ability to connect to customers. Nicole is a RIVA-certified focus group facilitator who has built and run customer experience and marketing research functions within a Fortune 500 organization. Currently, her work focuses on customer loyalty and retention, new product development, product and usability improvements, and identification of growth opportunities. She received her MBA from Fordham University, and she’s also a CCXP (eighth in the world!).Images
Date and Time
Friday Apr 21, 2017
8:00 AM - 12:00 PM CDT
8 am Register/Continental Breakfast
8:30- 10 am
Communications
Up * down * across
10- 11:30 am
Customer service
How hard is it to be your
customer?
11:30 am Box Lunch
eat here/to-go
McKenna Crossing
13180 Shepherd’s Path
Prior Lake
Location
McKenna Crossing
13180 Shepherd's Path
Prior Lake
Fees/Admission
To Register (breakfast & lunch included) Price
Chamber Member…$45
2+ people- same business $35
Non-Chamber Member. $85
Website
Contact Information
Sandi Fleck
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